Refund policy
Our promise
If we get it wrong, we'll make it right.
Every SLBMoto shirt is printed to order, just for you. No warehouse, no stock, no restocking a shirt once it's made. It's what lets a small rider-run brand make designs that only riders get, rather than printing ten thousand of something safe.
That shapes how returns work here, so let's be straight about it.
What we'll replace or refund
We'll send a free replacement or a full refund if:
- Your order arrives damaged or defective
- There's a clear print issue
- You received the wrong item - wrong design, wrong size to what you ordered, wrong colour
- Your order is lost in the post and never arrives
Email support@slbmoto.com within 30 days of the date of order along with your order number and a photo of the issue. We'll sort it quickly - and please don't send anything back unless we ask you to. If we got it wrong, we'll fix it without the hassle.
What we can't accept
Because each shirt is made to order, we can't offer returns or refunds for sizing choices or a change of mind.
We know that's not what anyone wants to hear, so we make it easy to get the size right first time. Every product page has a full size guide with chest measurements - the most reliable way to check is to measure a favourite shirt you already own and compare. Our tees run true to size, and if you're between sizes or like a looser fit, go up one.
Still not sure? Email us before you order and we'll help you pick.
Getting in touch
support@slbmoto.com - real people, real replies. Usually within 24 hours.